FAQ

Everything about the new app

Why is there a new app?

We've given our letsact app a new look! But why actually? It's simple: We want to focus on the essentials — the perfect match between volunteers and organizations. Our mission is to help you find the volunteer work that really inspires you. That is why we have not only visually polished the app, but also introduced a qualification process. In doing so, we want to ensure that your skills and interests are matched in the best possible way with the needs of the organizations. Try it out!

How do I find the right engagement offers?

When you register, you can select areas in which you would like to get involved and indicate your time availability. In your profile, you can also set a location and radius under “Personal data.” Based on this information, you will then be shown suitable engagement offers on the homepage.

What does the new app look like and what functions are there?

If you want to learn more about our app and features, you can read our blog post about it. You can also find screenshots there.

How can I download and install the new app?

Simply go to the Google Play Store or App Store and download the letsact app. If it was already installed on your phone, all you have to do is click on “Update” in the respective store.

Can I log in with my old login details?

Yes. If you enter the email address with which you were already active in the old app when logging into the new app, our system will recognize this and we will automatically send you a password reset email. After a successful password rest, you can then log in to the new app.

How do I sign up for an engagement offer?

There are two options here: When you select an offer, you'll find the “Ask a Question?” button at the bottom and “Participate!” Do you click on “Questions?” , you'll be shown the organization's contact details, and you can get in touch with them and ask your questions. If you are convinced of the offer, click on “Participate!” Here, the organization will receive a notification and will then get back to you.

Who can I contact if I have any questions or problems?

If you have any questions or feedback, write to us at [email protected]. We'll get back to you as soon as possible.

Download our app

Download Android

Open Play Store

Download iOS

Open App Store