Legal

Thank you for being interested in volunteering and for trusting us with your time and personal data. This privacy statement explains to you how we collect, use, and disclose your information.

This includes any personal data that we may collect and process in connection with our website and with the apps we provide for volunteers and non-profit organizations.

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Responsible person within the meaning of the GDPR is:

Letsact e.V. | Franz-Joseph-Strasse 11 | 80801 Munich
Board of directors: Lena Glemser, Paul Bäumler
Register of associations; VR 208540 Munich District Court

email: [email protected]
Telephone: +49 89 38030971

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short version

1. Data processing when visiting this website

When you view this website, little surprising happens with your personal data. This is going to happen shortly:

• So that you can view the page, your IP address is processed by the web server for the duration of your visit.
• The provider with whom this site is operated (Webflow), stores some types of access to these websites for 14 days. Attempts to access non-existent content (“404 Detection”) are logged. When you simply visit this website, nothing is usually saved about you.
• For our newsletter (only if you have signed up there), we use the US service provider Mailchimp.
• We use the well-known web analysis tool Google Analyticsto learn more about behavior on our website

If you also use one of our apps, there is even more data processing there. You can find more information about this below.

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2. Data processing takes place primarily in the EU

Our servers for the app are located in Germany (Frankfurt) at AWS. Unfortunately, we have no influence on the location of the servers when we include videos on the website (via youtube).

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3. Our cookies

With a few exceptions, we only use absolutely necessary cookies to provide, protect and improve our website or service or to develop new features and functions for our website or apps. We use the provider for this Cookiebot.

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4. Your rights

You can request access to, correction or deletion of your personal data. You can withdraw your consent for future processing at any time. In certain circumstances, you can object to the processing of personal data or obtain a restriction on processing. To do so, send us an email to [email protected].

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Data processing when using our apps

1. What data we collect

1.1. Information shared by you

We collect the data that you enter when you register. It is possible to use the volunteering app without having to share a lot of data with us. Only

• email
• password

are required for successful use. This information is provided by the service we use Auth0 stored in encrypted form. All other information, such as your name or date of birth, is voluntary. This additional data is also encrypted to our database at AWS transferred and saved.

1.2. Information that we collect automatically

There is also information that we collect automatically. This includes, for example, the pages you view, the referring website, your IP address and information about your device, session information, the date and time of each request, device type and ID, operating system, and application version. This serves to improve our services and is done by the provider Mix panel.

If you encounter errors while using the apps, e.g. a page only loads very slowly or not at all, this will be done by our tool Sentry recorded and transmitted to us.

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2. How we use your information

We may use your information to provide, maintain, analyze, manage, and operate our service. Your information is used, for example, for the following purposes:

• providing our products and services, including troubleshooting, improving, and personalizing the features of the apps. This also includes transactional emails, such as resetting your password, for which we use Mailgun.
• Business processes such as billing, bookkeeping, improving our internal processes, protecting our systems, identifying fraudulent or illegal activity, and meeting our legal obligations
• Improving and developing our products and services — including developing new services or features
• Personalizing our service by analyzing your person and preferences to improve your use of our service and make it even more attractive
• Provide customer support and answer your questions
• Sending promotional messages with information about new services, features, offers, promotions, and other information about our service

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3. When we share your information
3.1. With your prior consent

As a matter of principle, we only share your personal data with your consent and to complete an action, such as applying for volunteer work and the associated exchange of contact data between you and the organization.

3.2. When we are required to do so by law

In addition, we share personal data or other information we have collected about you with law enforcement agencies or other government agencies when required by valid legal process.

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4. How we protect your data

We take reasonable steps to protect your personal information from unauthorized access, alteration or destruction, to maintain the accuracy of the data, and to ensure the appropriate use of your personal information. In addition, only authorized employees who absolutely need access will actually have access to your data.

Help us protect your personal information by using a strong password, never sharing it with anyone, and not using the same password for other websites or accounts.

5. How we store your data

We retain personal information for as long as necessary to provide the services you have requested and to process the transactions you have requested, to comply with our legal obligations, to resolve disputes, to enforce our agreements, and for other legitimate and lawful business purposes.

Because these requirements may differ for different types of data in the context of different services, actual retention periods may vary significantly depending on criteria such as user expectations or consent, confidentiality of data, availability of automatic controls that allow users to delete data, and our legal or contractual obligations. For example, your personal information may be kept longer for security reasons when required and permitted by law.

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6. Your rights

You have the following rights with respect to your personal data:

• Right of access: You have the right to request access to your personal data.
• Right to rectification: You have the right to request that we correct incorrect information in your personal data.
• Right to delete: You have the right to request that we delete your personal data.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• Right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for specific purposes.

If you would like to exercise any of these rights, please contact [email protected].

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7. Changes to our privacy policy

Our privacy policy is a living document and may therefore change or expand. You can always find the latest version on our website and in our apps. It can therefore not hurt to read them again from time to time.

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8. Contact

Please don't hesitate to contact us if you have any questions about our privacy policy. The best way to reach us is at [email protected]